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You are invited to participate in a study of NCknows, the State Library of North Carolina’s Statewide Virtual Reference Service.

The purpose of this study is to determine if a statewide, chat-based virtual reference service is an effective way to meet the information needs of North Carolinians. The findings of this study will help to shape the virtual reference service, so that it can be offered in the most efficient and convenient way possible.

Please click here for more information on how we will protect your privacy.

I have read the information in this consent statement, and I agree to be in the study. Clicking the Submit Form button at the end of this survey constitutes consent to participate in this study.


1. What Zip code are you located in?


2. What is your home library?


Other:

3. How did you find out about this chat service?


Other:

4. You are using this service today in your role as a(n):




5. How many times have you used this chat service previously in the past 3 months?
Never 1-3 4-6 7-9 10 or more

6. Where did you connect to the service from?


Other:

7. If you are in the United States, what US state are you in?


8. If you are outside the United States, what country are you in?


9. We are conducting a study of the effectiveness of this chat service over time. Would you be willing to be contacted by email at a future date (probably about 2-3 weeks from now) to answer a few short questions about your use of this service?
Yes No

10. Email Address:




Thank you for participating in this study of NCknows! Your responses are very important and will help to shape the future of the chat service.