University of North Carolina at Chapel Hill
School of Information and Library Science

INLS 500, Human Information Interactions, Fall 2006

Schedule

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Syllabus / Assignments / Class Roster

1, Thurs, Aug 24 (BW) : Course Introduction and Overview
Overview of course; Assignments and term project; Discussions in class and online; Introduce 1-min paper and blog

• Before next class:
  Subscribe to list, send favorite definitions (communication, information, interaction)
  Join the class blog, post questions on readings

2, Tues, Aug 29 (GM): Communication perspectives
Interpersonal communication and tools, Mass communication and media, Scholarly communication and information flow, Design as communication

• Reading for today:
  • Day, R. E. (2000). The "conduit metaphor" and the nature and politics of information studies. Journal of the American Society for Information Science, 51(9), 805-811. (Available via UNC libraries)
  • Pierce, J. (1972). Communication. Scientific American, 227(3), 31-41. (Consider the lens of 30 years.) (SILS Library reserves)
  • Pool, I.D.S. (1973). Communication systems. In Pool, I., Schramm, W., Maccoby, N., & Parker, E. (eds.), Handbook of Communication. Chicago: Rand McNally, 3-26. (SILS Library reserves; also e-reserves for INLS 500-001, Barreau)
  • Optional: Weaver, W. (1949). Recent contributions to the mathematical theory of communication. In Shannon, C.E., & Weaver, W. The Mathematical Theory of Communication. Urbana, IL: U. of Illinois Press. Read Chapter 1. (SILS Library - TK5101 .S45 1963b)
  • Optional: Schramm, W. (1973). Channels and audiences. In Pool, I., Schramm, W., Maccoby, N., & Parker, Ed. (eds.), Handbook of Communication. Chicago: Rand McNally. Read pages 116-129 only. (Undergrad Library - P90 .H293)

3, Thurs, Aug 31 (GM): Interpersonal communication
Day 3 Notes

• Read for today:
  • Radford, M.L. (2006). Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. Journal of the American Society for Information Science & Technology, 57(8), 1046-1059. (Available via UNC libraries)
  • Miller, R.A., & Luse, D.W. (2004). Advancing the IS curricula: The identification of important communication skills needed by IS staff during systems development. Journal of Information Technology Education, 3. Available at http://jite.org/documents/Vol3/v3p117-131-107.pdf
  • Tannen, D. (1995, Sep/Oct). The power of talk: Who gets heard and why. Harvard Business Review, 73(5), 138-148. (Available via EBSCOhost)

4, Tues, Sep 5 (BW): Mass communication
Day 4 notes, slides

• Read for today:
  • Rogers, E. M. (1995). Diffusion of Innovations. 5th ed. New York: Free Press, 1-37. (SILS library reserves - HM101 .R57 1995)
  • Reeves, B. & Nass, C. (1996). The Media Equation: How People Treat Computers, Television, and the New Media Like Real People and Places. NY: Cambridge University Press. (SILS library reserves - P96.A83 R44 1996)
    • Preface, pages ix-x only
    • Chapter 1, The media equation, p3-15
    • Chapter 23, Conclusions about the media equation, p251-256
  • Optional: Fogg, B.J. (1999). Persuasive technologies. Communications of the ACM, 42(5), 26-29. (ACM Digital Library)

5, Thurs, Sep 7 (BW): Scholarly communication
Notes, slides

• Read for today:
  • Hurd, J.M. (2000). The transformation of scientific communication: A model for 2020. Journal of the American Society for Information Science, 51(14), 1279-1283. (Available via UNC libraries)
  • Zhao, J.L., & Resh, V.H. (2001). Internet publishing and transformation of knowledge processes. Communications of the ACM, 44(12), 103-109. (Read pages 103-106 only) (ACM Digital Library)
  • Lawrence, S. (2001). Free online availability substantially increases a paper's impact. Nature, 411(6837), 521. (Available via UNC libraries)
  • Optional: Palmer, C.L. (2005). Scholarly work and the shaping of digital access. Journal of the American Society for Information Science & Technology, 56(11), 1140-1153. (Available via UNC libraries)
  • Optional: Garvey, W.D., & Griffith, B.C. (1971). Scientific communication: Its role in the conduct of research and creation of knowledge. American Psychologist, 26(4), 349-362. (Davis Library - BF1 .A55)
  • Optional: Harnad, S. (1990). Scholarly skywriting and the prepublication continuum of scientific inquiry. Psychological Science, 1(6), 242-244. (Available via EBSCOhost)
  • Optional: Zhuge, H. (2006). Discovery of knowledge flow in science. Communications of the ACM, 49(5), 101-107. (ACM Digital Library)

• Begin Citation Patterns assignment

6, Tues, Sep 12 (GM): Analysis of scholarly communication
Citation analysis, co-citation analysis, research fronts
Notes, slides

• Read for today:
• Smith, Linda (1981). Citation analysis. Library Trends, 30(1), 83-106. (SILS library reserves)
• Zuccala, A. (2006). Modeling the invisible college. Journal of the American Society for Information Science & Technology, 57(2), 152-168. (Available via UNC libraries)
  • Focus on p.152-155
• Optional: Goodrum, A., McCain, K.W., Lawrence, S., & Giles, C. L. (2001). Scholarly publishing in the internet age: A citation analysis of computer science literature. Information Processing & Management, 37(5), 661-676. (Available via UNC libraries)
• Optional: Kling, R., & McKim, G. (2000) Not just a matter of time: Field differences and the shaping of electronic media in supporting scientific communication. Journal of the American Society for Information Science, 51(14), 1306-1320. (Available via UNC libraries)

7, Thurs, Sep 14 (GM): Scholarly communication as intellectual property
Information flow, Copyright, Embargo, Classifed, Open source

• Oral presentation of project ideas

• Read for today:
  • Samuelson, P. (2003). Digital rights management and fair use by design: DRM {and, or, vs.} the law. Communications of the ACM, 46(4), 41-45. (ACM Digital Library)
  • American Library Association. Key principles on government information. http://www.ala.org/ala/washoff/WOissues/governmentinfo/keyprins.htm
  • Optional: Samuelson, P. (2001). Toward a new politics of intellectual property. Communications of the ACM, 44(3), 98-99. (ACM Digital Library)
  • Optional: MacKenzie, D. (2002, May 9). US non-lethal weapon reports suppressed. New Scientist. http://www.newscientist.com/article/dn2254.html

8, Tues, Sep 19 (BW): Experiencing and expressing information needs
Notes, slides

• Citation Patterns assignment due

• Read for today:
• Taylor, R. S. (1968). Question-negotiation and information seeking in libraries. College & Research Libraries, 29(3), 178-194. (SILS library reserves; also e-reserves for INLS 500-01, Barreau)
• Belkin, N. J. (1980). Anomalous states of knowledge as a basis for information retrieval. Canadian Journal of Information Science, 5, 133-143. (SILS library reserves; also e-reserves for INLS 500-001, Barreau)
• Nückles, M., & Ertelt, A. (2006). The problem of describing a problem: Supporting laypersons in presenting their queries to the internet-based helpdesk. International Journal of Human-Computer Studies, 64(8), 648-669. (Available via UNC libraries)
  • Read sections 2 and 3, p649-651
• Crestani, F., & Du, H. (2006). Written versus spoken queries: A qualitative and quantitative comparative analysis. Journal of the American Society for Information Science & Technology, 57(7), 881-890. (Available via UNC libraries)

• Begin Asking Questions assignment

9, Thurs, Sep 21: SILS 75th Anniversary Student Event (no class)

10, Tues, Sep 26 (GM): Social/community impacts on expression of information needs
Notes

• Read for today:
  • Chatman, Elfreda. (1996). The impoverished life-world of outsiders. Journal of the American Society for Information Science, 47(3), 193-206. (Available via UNC libraries)
  • Taylor, R. S. (1991). Information use environments. In Dervin, B., & Voigt, M.J. (eds.), Progress in Communication Sciences, X. Norwood, NJ: Ablex, 217-255. (SILS library reserves) (Read sections I, II, and VI; read one of the other sections, on engineers (section III), legislators (section IV), or physicians (section V).)

11, Thurs, Sep 28 (GM): Analysis of information needs
Notes, Slides

• Asking Questions assignment due

• Examples from Library of Congress, Bureau of Labor Statistics

12, Tues, Oct 3 (BW): Analysis of information behaviors
Notes, slides

• Read for today:
  • Johnson, J.D.E., Case, D.O., Andrews, J., Allard, S.L., & Johnson, N.E. (2006). Fields and pathways: Contrasting or complementary views of information seeking. Information Processing & Management, 42(2), 569-582. (Available via UNC libraries)
  • Optional: Dervin, B., & Nilan, M. (1986). Information needs and uses. Annual Review of Information Science & Technology, 21, 3-33. (SILS library reference - Z699.A1 A65)

13, Thurs, Oct 5 (BW): Human-centered information seeking perspective
Notes, slides

• Read for today:
  • Marchionini, G. (1995). Information Seeking in Electronic Environments. Cambridge, UK: Cambridge University Press, 27-60. (SILS library reserves - QA76.9.H85 M38 1995; also available, minus the figures, at http://ils.unc.edu/~march/isee_book/Chapter_3.pdf)
• Read one of the following:
• Curzon, P., Wilson, J., & Whitney, G. (2005). Successful strategies of older people for finding information. Interacting with Computers, 17(6), 660-671. (Available via UNC libraries)
• Duff, W. M., & Johnson, C.A. (2002). Accidentally found on purpose: Information-seeking behavior of historians in archives. Library Quarterly, 72(4), 472-496. (Available via EBSCOhost)
• Hertzum, M., & Pejtersen, A.M. (2000). The information-seeking practices of engineers: Searching for documents as well as for people. Information Processing & Management, 36(5), 761-768. (Available via UNC libraries)
• Kim, K.-S. (2001). Information seeking on the Web: Effects of user and task variables. Library & Information Science Research, 23(3), 233-255. (Available via UNC libraries)
• Lin, S.-J., & Belkin, N. (2005). Validation of a model of information seeking over multiple search sessions. Journal of the American Society for Information Science & Technology, 56(4), 393-415. (Available via UNC libraries)
• Wildemuth, B.M. (2004). The effects of domain knowledge on search tactic formulation. JOurnal of the American Society for Information Science & Technology, 55(3), 246-258. (Available from UNC libraries)

• Begin Observing an Information Interaction assignment (form pairs)

14, Tues, Oct 10 (GM): Assessing relevance
Notes, Slides: Browsing

• Project commitments

• Read for today:
• Harter, S. P. (1992). Psychological relevance and information science. Journal of the American Society for Information Science, 43(9), 602-615. (Available via UNC libraries)
• Schamber, L., Eisenberg, M. B., & Nilan, M. S. (1990). A re-examination of relevance: Toward a dynamic, situational definition. Information Processing & Management, 26(6), 755-776. (SILS library reserves; also e-reserves for INLS 500-001, Barreau)

Thurs, Oct 12: University Day, no class

15, Tues, Oct 17 (GM): Assessing information quality
Notes

• Read for today:
  • Frické, M., & Fallis, D. (2004). Indicators of accuracy for answers to ready reference questions on the internet. Journal of the American Society for Information Science & Technology, 55(3), 238-245. (Available via UNC libraries)
  • Lynch, C.A. (2001). When documents deceive: Trust and provenance as new factors for information retrieval in a tangled web. Journal of the American Society for Information Science, 52(1), 12-17. (Available via UNC libraries)

Thurs, Oct 19: Fall Break, no class

16, Tues, Oct 24 (BW): Information use and knowledge management
How people use information, How systems use information, Knowledge management
(slides)

• Observing an Information Interaction assignment: report due to partner

• Read/view for today:
• Zhang, Y. (2001). Scholarly use of internet-based electronic resources. Journal of the American Society for Information Science & Technology, 52(8), 628-654. (Read through literature review; skim results closely enough so you could summarize what he found) (Available via UNC libraries)
• Sloan, R., Thompson, M., & McLeran, A. (2004). EPIC 2014. http://www.robinsloan.com/epic/
• McInerney, C. (2002). Knowledge management and the dynamic nature of knowledge. Journal of the American Society for Information Science & Technology, 53(12), 1009-1018. (Available via UNC libraries)
• Optional: Tenopir, C., King, D.W., Boyce, P., Grayson, M., Zhang, Y., & Ebuen, M. (2003). Patterns of journal use by scientists through three evolutionary phases. D-Lib Magazine, 9(5). http://www.dlib.org/dlib/may03/king/05king.html
• Optional: Barreau, D. (2001). Making do: Adapting transaction systems to organizational needs. Library & Information Science Research, 23(1), 27-43. (Available via UNC libraries)

17, Thurs, Oct 26 (BW): The roles of intermediaries; Design as intermediation

• Read for today:
  • Wadlow, M. G. (1994). Design as a way of life. SIGCHI Bulletin, 26(1): 7-8. (ACM Digital Library)
  • Bates, M.J. (1989). The design of browsing and berrypicking techniques for online search interface. Online Review, 13(5), 407-424. (SILS library reserves)
  • Lippincott, J. Net generation students and libraries. In Oblinger, D.G., & Oblinger, J.L. (eds.), Educating the net generation. EduCause. Chapter 13. Available at http://www.educause.edu/ir/library/pdf/pub7101m.pdf

18, Tues, Oct 31 (GM): Information design: representation
Notes, Slides: AgileViews

• Observing an Information Interaction assignment: report and comments due

• Read for today:
  • McAdams, M. (1995). Information design and the new media. interactions, 2(4), 38-46. (ACM Digital Library)
  • Horn, R.E. (1999). Information design: The emergence of a new profession. In Jacobson, R. (ed.), Information Design. Cambridge, MA: MIT Press, 15-33. (SILS library reserves - NK1510 .I53 1999)
  • Optional: Wildemuth, B. M., Marchionini, G., Yang, M., Geisler, G., Wilkens, T., Hughes, A., & Gruss, R. (2003). How fast is too fast? Evaluating fast forward surrogates for digital video. Proceedings of the 2003 ACM/IEEE Joint Conference on Digital Libraries. Available at http://www.open-video.org/papers/p221-wildemuth.pdf
  • Optional: Orna, E., & Stevens, G. (1991). Information design and information science: A new alliance? Journal of Information Science, 17, 197-208. (SILS library)

19, Thurs, Nov 2 (GM): Information design: structure/organization
Notes, Slides: Information Architecture

• Read for today:
  • Travis, I.L. (2000, Aug/Sep). Information architecture practice. Special issue of the Bulletin of the American Society for Information Science, 26(6). http://www.asis.org/Bulletin/Aug-00/index.html
    • Read Travis' interviews with Bliss, Curtis, Gordon, Ritchey, & Rosenfeld.
  • Rosenfeld, L. (2002). Information architecture: Looking ahead. Journal of the American Society for Information Science & Technology, 53(10), 874-876. (Available via UNC libraries)
  • Rosenfeld, L., & Morville, P. (2002). Defining information architecture. In Information Architecture for the World Wide Web. Cambridge, MA: O'Reilly. Chapter 1. (SILS reserves - TK5105.888 .R67 2002)

Tues, Nov 7: ASIST, no class

Thurs, Nov 9: ASIST, no class

20, Tues, Nov 14 (BW): The interpersonal roles of intermediaries; Intermediation and disintermediation
Face-to-face and virtual reference interviews, designer interviews, customer service systems
Notes, slides

• Read for today:
  • Dainton, M., & Zelley, E.D. (2005). Explaining theories of interpersonal communication. In Applying Communication Theory for Professional Life: A Practical Introduction. Thousand Oaks: Sage. (SILS reserves - P90 .D245 2005; extra copies of the required sections in the PAM box)
    • Politeness theory, p58-62
    • Social exchange theory, p63-65
  • Janes, J. (2002). Digital reference: Reference libarian's experiences and attitudes. Journal of the American Society for Information Science & Technology, 53(7), 549-566. (Available via UNC libraries)
  • Dewdney, P., & Sheldrick Ross, C. (1994). Flying a light aircraft: Reference service evaluation from a user’s viewpoint. RQ, 34(2), 217-230. (SILS library reserves)
  • Optional: Solomon, P. (1997). Conversation in information-seeking contexts: A test of an analytical framework. Library & Information Science Research, 19(3), 217-248. (Available from UNC libraries)
  • Optional: Tibbo, H. (1995). Interviewing techniques for remote reference: Electronic versus traditional environments. American Archivist, 58, 294-310. (SILS library)
  • Optional: Cropanzano, R., & Mitchell, M.S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. (Available via UNC libraries)
  • Optional: Dewdney, P., & Michell, G. (1996). Oranges and peaches: Understanding communication accidents in the reference interview. RQ, 35(4), 520-536. (SILS library)

21, Thurs, Nov 16 (BW): Computer-mediated access to information
Online retrieval systems, Recommender systems
Notes, slides

• Read for today:
  • Maglio, P., & Barrett, R. (2000). Intermediaries personalize information streams. Communications of the ACM, 43(8), 96-101. (ACM Digital Library)
  • Brown, J. S., & Duguid, P. (2000). Agents and angels. In The Social Life of Information. Boston: Harvard Business School Press, 35-62. (Available via UNC libraries - NetLibrary)
  • Belkin, N. J. (2000). Helping people find what they don't know. Communications of the ACM, 43(8), 58-61. (ACM Digital Library)

22, Tues, Nov 21 (GM): Collaboration and computer-mediated interaction

Notes
• Examine for today:
  • The Open Directory. http://dmoz.org/
  • Wikipedia. http://en.wikipedia.org/wiki/Main_Page
  • Internet Movie Database. http://www.imdb.com/
  • The Cochrane Collaboration. http://www.cochrane.org/index0.htm

• Read for today:
  • Schiff, S. (2006). Can Wikipedia conquer expertise? The New Yorker, July 24, 2006. http://www.newyorker.com/printables/fact/060731fa_fact
  • Moorhead, G., Ference, R., & Neck, C. P. (1991). Group decision fiascoes continue: Space Shuttle Challenger and a groupthink framework. Human Relations, 44(6), 539-550. (Available via UNC libraries)
  • Optional: Finholt, T.A. (2002). Collaboratories. CREW Technical Report. School of Information, University of Michigan. http://www.crew.umich.edu/publications/02-04.pdf
  • Optional: Ackerman, M.S. (1998). Augmenting organizational memory: A field study of Answer Garden. ACM Transactions on Information Systems, 16(3), 203-224. (ACM Digital Library)
    • Read Sections 2 and 3, p204-212
  • Optional: Procter, S., & Mueller, F. (2000). Teamworking: Strategy, structure, systems and culture. In Procter, S., & Mueller, F. (eds.), Teamworking. New York: St. Martin's Press, 3-24. (Davis - HD66 .T43 2000)
  • Optional: Sonnenwald, D.H. (1996). Communication roles that support collaboration during the design process. Design Studies, 17(3), 277-301. (Available via UNC libraries)
  • Optional: Wasko, M.M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 35-58. (Available via EBSCOhost)
    • Focus on p.35-38
  • Optional: Dibbell, J. (1996). A rape in cyberspace: How an evil clown, a Haitian trikster spirit, two wizards, and a cast of dozens turned a database into a society. In Mark Stefik (Ed.) Internet dreams: Archetypes, myths, and metaphors. Cambridge, MIT Press, 293-315. (SILS, Davis - ZA3250.U6 I58 1996)

Thurs, Nov 23: Thanksgiving, no class

23, Tues, Nov 28 (GM): Reflections on interaction and communication

24, Thurs, Nov 30: Project Presentations

• 11:00, Elizabeth George, Brenn Hill, Argentine tango as non-verbal and non-textual communication of information
• 11:08, Brendan Thompson, A study of catalog interfaces
• 11:16, Alison Shields, Karen Sobel, Undergraduate library OPACs: What works and what doesn't
• 11:24, Jenny Bates, Libby Gorman, Information Powered websites
• 11:32, Emily King, Marian Fragola, Walker Howson, Library websites in the U.S. and Australia
• 11:40, Sarah Hodkinson, Peiwen Zhu, A cross-cultural comparison of politeness in Chinese and American online forums
• 11:48, David Lawson, A study of Korea's naver.com knowledge-in Q&A service
• 11:56, Tim Baldwin, RSS tone and track
• 12:04, David Green, International library codes of ethics: A comparative analysis

25, Tues, Dec 5: Project Presentations

• 11:00, Casey Roberson, Grant Lynch, The invisible college among paranormal psychology researchers (tentative title)
• 11:08, Jemma Hackbarth, Where do ideas come from?
• 11:16, Derek Henry, Protecting your privacy online: An internet tutorial
• 11:24, Tom Hailey, Internet user behavior and the myth of anonymity
• 11:32, Dani Nation, Jacob Kramer Duffield, Advertising on MySpace
• 11:40, Lindsey Ritter, Betsy Herzog, Mocha ice cream, foreign films...
• 11:48, Ed Rainey, Maureen Dostert, Sean Aery, Sarah Carrier, Music-centered social networking sites
• 11:56, Nicholas Johnson, Web design and communication
• 12:04, KeAnne Hoeg, What can I do with an LS degree?

Tues, Dec 12, 3:00pm: Term Projects due

Syllabus / Assignments / Class Roster

© Gary Marchionini and Barbara M. Wildemuth, 2006. All rights reserved.