School of Information and Library Science
University of North Carolina at Chapel Hill

INLS 257, User Interface Design
Spring 2006

Optional Readings

Session 1: January 12, Introduction

• Marcus, A. (2003). When is a user not a user? Who are we? What do we do? interactions, 10(5), 28-34. [ACM Digital Library]

Session 2: January 17, The process of design

• Marcus, A. (2002). Dare we define user-interface design? interactions, 9(5), 19-24. [ACM Digital Library]
• Allen, B., & Buie, E. (2002). What's in a word? The semantics of usability. interactions, 9(2), 17-21. [ACM Digital Library]

Session 3: January 19, Understanding the target audience

• Head, A. J. (2003). Personas: setting the stage for building usable information sites. Online, 27(4), 14-21. [Online via ABI/INFORM Global; class readings]
• Card, S. K., Moran, T. P., & Newell, A. (1983). The Psychology of Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum. [Davis, M/P - QA76.9.I58 C37 1983]

• Sources of data on internet users:
• Day, J.C., Janus, A., & Davis, J. (2005, October). Current Population Reports: Computer and Internet Use in the United States: 2003. U.S. Dept. of Commerce, Economics and Statistics Administration, U.S. Census Bureau. http://www.census.gov/prod/2005pubs/p23-208.pdf
• ClickZ NUA Archives (NUA: the world's leading resource for Internet trends and statistics). http://www.nua.ie/surveys/
• ClickZ Stats. Formerly CyberAtlas. http://www.clickz.com/stats/
• Surveying the Digital Future: A Longitudinal International Study of the Individual and Social Effects of PC/Internet Technology. Center for a Digital Future, Annenberg School, University of Southern California. http://www.digitalcenter.org/pages/current_report.asp?intGlobalId=19
• Pew Internet & American Life Project. http://www.pewinternet.org/
• A Nation Online: How Americans Are Expanding Their Use Of The Internet. U.S. Dept. of Commerce. http://www.ntia.doc.gov/ntiahome/dn/
• Table No. 913. Internet Access and Usage, and Online Service Usage. U.S. Census Bureau. http://www.census.gov/statab/freq/00s0913.tx

Session 4: January 24, Understanding the user's task

• Payne, S. J. (2003). Users' mental models: the very ideas. In Carroll, J. M. (ed.), HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science. Amsterdam: Morgan Kaufmann, 135-156. [SILS - QA76.9 .H85 C367 2003]
• Barfield, L. (2004). Metaphors. In Design for New Media: Interaction Design for Multimedia and the Web. Harlow, England: Pearson/Addison Wesley, 302-310. [SILS - TK5105.888 .B365 2004]
• Hamilton, A. (2000). Interface metaphors and logical analogues: a question of terminology. Journal of the American Society for Information Science, 51(2): 111-122. [Online via UNC libraries]
• Stubblefield, W. A. (1998). Patterns of change in design metaphor: a case study. In Karat, C., Lund, A., Coutaz, J., & Karat, J. (Eds.), Human Factors in Computing Systems, CHI 98 Conference Proceedings (Los Angeles, April 18-23, 1998). New York: ACM, 73-80. [ACM Digital Library]
• Rogers, Y. (2004). New theoretical approaches for human-computer interaction. Annual Review of Information Science & Technology, 38, 87-144. [SILS Reference - Z699.A1 A65 2004]
• Sjöström, J., & Ågerfalk, P. J. (2005). Investigating communicative features of user interfaces. Systems, Signs & Actions, 1(1), 80-102. [Online via UNC libraries]

Session 5: January 26, Documenting the task: essential use cases, scenarios

• On cognitive task analysis:
• Wei, J., & Salvendy, G. (2004). The cognitive task analysis methods for job and task design: review and reappraisal. Behaviour & Information Technology, 23(4), 273-299. [Online via UNC libraries]
• Vicente, K. J. (1999). Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work. Mahwah, NJ: Lawrence Erlbaum. [Davis - QA76.9.H85 V515 1999; Electronic Book netLibrary via UNC catalog]
  • Chapter 4, Descriptive approaches to work analysis: "What workers really do", p87-108
• On activity theory:
• Bertelsen, O. W., & Bødker, S. (2003). Activity theory. In Carroll, J. M. (ed.), HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science. Amsterdam: Morgan Kaufmann, 291-324. [SILS - QA76.9 .H85 C367 2003]
• Kaptelinin, V. (1996). Activity theory: implications for human-computer interaction. In Nardi, B. A. (ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction. Cambridge, MA: MIT Press, 103-116. [Davis, SILS - QA76.9.H85 C68 1996]
• Bødker, S. (1991). Through the Interface: A Human Activity Approach to User Interface Design. Hillsdale, NJ: Lawrence Erlbaum. [SILS - QA76.9.H85 B63 1991]
  • Chapter 2, Human activity and human-computer interaction, p18-56.
• On GOMS:
• John, B. E. (2003). Information processing and skilled behavior. In Carroll, J. M. (ed.), HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science. Amsterdam: Morgan Kaufmann, 55-101. [SILS - QA76.9 .H85 C367 2003]
• John, B. E., & Kieras, D. E. (1996). Using GOMS for user interface design and evaluation: which technique? ACM Transactions on Computer-Human Interaction, 3(4), 287-319. [ACM Digital Library]
• John, B. E., & Kieras, D. E. (1996). The GOMS family of user interface analysis techniques: comparison and contrast. ACM Transactions on Computer-Human Interaction, 3(4), 320-351. [ACM Digital Library]
• On Fitts' Law:
• MacKenzie, I. S. (2003). Motor behavior models for human-computer interaction. In Carroll, J. M. (ed.), HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science. Amsterdam: Morgan Kaufmann, 27-54. [SILS - QA76.9 .H85 C367 2003]
• On writing scenarios
  • Go, K., & Carroll, J. M. (2004). The blind men and the elephant: Views of scenario-based system design. interactions, 11(6), 44-53. [ACM Digital Library]
  • Carroll, J. M. (2000). Five reasons for scenario-based design. Interacting with Computers, 13(1), 43-60. [Online via UNC libraries]
  • Diaper, D. (2002). Discussion: Task scenarios and thought. Interacting with Computers, 14(5), 629-638. [Online via UNC libraries]
  • Sutcliffe, A. (2003). Symbiosis and synergy? Scenarios, task analysis and reuse of HCI knowledge. Interacting with Computers, 15(2), 245-263. [Online via UNC libraries]

Session 6: January 31, Continuation: Documenting the task

Session 7: February 2, Errors in performing the task

• Norman, D. A. (1988). To err is human. In The Psychology of Everyday Things. New York: Basic Books, 105-140. [Davis, SILS - TS171.4 .N67 1988]

Session 8: February 7, The user experience

• Marcus, A. (2002). The cult of cute: the challenge of user experience design. interactions, 9(6), 29-34. [ACM Digital Library]
• Hallnäs, L., & Redström, J. (2002). From use to presence: on the expressions and aesthetics of everyday computational things. ACM Transactions on Computer-Human Interactions, 9(2), 106-124. [ACM Digital Library]

Session 9: February 9, Task genres of special interest: searching, browsing, data entry

• Some interesting examples of searching/browsing interfaces (we'll examine during class)
• Starfields and dynamic queries: Shneiderman, B. (1999, February 4). Dynamic queries, starfield displays, and the path to Spotfire. http://www.cs.umd.edu/hcil/spotfire/
• Dynamic Queries Demos, available via the Open Video Repository. http://www.open-video.org/details.php?videoid=709
• An overview of a collection: Nation, D. (1998). WebTOC. CHI 98 video program : making the impossible possible (Los Angeles, California, April 18-23, 1998). SILS Library video, 45-V117. Available via the Open Video Repository. http://www.open-video.org/details.php?videoid=4954
• Previews and overviews of a large collection: Library of Congress America Memory Project (Collection Finder). http://memory.loc.gov/ammem/collections/finder.html
• Hyperbolic browser: Inxight VizServer (formerly Star Tree). Online Demos available in right column. http://www.inxight.com/products/vizserver/
• Baby name visualization. http://babynamewizard.com/namevoyager/lnv0105.html
• Scatter/gather approach to IR: Hearst, M. (n.d.) A scatter/gather example. http://www.sims.berkeley.edu/~hearst/images/sg-example1.html
• Tilebars for representing search results: Hearst, M. (n.d.) TileBars examples. http://www.sims.berkeley.edu/~hearst/images/tb-example.html
• Tilebars, video demo: Hearst, M. A., & Pedersen, J. O. (1996). Visualizing information retrieval results: a demonstration of the TileBar interface. In Common ground, CHI 96 video program (Vancouver, British Columbia, April 13-18, 1996). SILS Library video, 45-V103. Also available via the Open Video Repository. http://www.open-video.org/details.php?videoid=4568
• ProfileSkim: Harper, D. J., Koychev, I., Sun, Y, & Pirie, I. (2004). Within-document retrieval: A user-centered evaluation of relevance profiling. Information Retrieval, 7, 265-290. [Brief project description at http://www.comp.rgu.ac.uk/staff/sy/msProf.htm]
• Open Video surrogates. (For example of all available surrogates, search "water" and select "City Water Supply" from the list.) http://www.open-video.org/index.php
• Focused searching
• Bates, M. J. (2002). After the dot-bomb: getting web information retrieval right this time. First Monday, 7(7). http://www.firstmonday.dk/issues/issue7_7/bates/index.html
• Allen, B. L. (1996). Information Tasks: Toward a User-Centered Approach to Information Systems. San Diego: Academic Press. [SILS Reserve - QA76.9 .U83 A5 1996]
  • Chapter 6, Designing systems to meet expressed information needs, p152-187
• Broder, A. (2002). A taxonomy of Web search. SIGIR Forum, 36(2), 3-10. [ACM Digital Library]
• Yee, P. L., Hsieh-Yee, I., Pierce, G. R., Grome, R., & Schantz, L. (2004). Self-evaluative intrusive thoughts impede successful searching on the Internet. Computers in Human Behavior, 20(1), 85-101. [Online via UNC libraries]
• Browsing
• Allen, B. L. (1996). Information Tasks: Toward a User-Centered Approach to Information Systems. San Diego: Academic Press. [SILS Reserve - QA76.9 .U83 A5 1996]
• Chapter 8, Design details for information systems, p218-244
• Rice, R. E., McCreadie, M., & Chang, S-J. L. (2001). Accessing and Browsing Information and Communication. Cambridge: MIT Press. [SILS - ZA3075 .R53 2001]
• Chapter 9, Perspectives on browsing in six research literatures, p173-215
• Chapter 10, A preliminary framework of browsing, p217-236
• Data entry
  • Mayhew, D. J. (1992). Principles and Guidelines in Software User Interface Design. Englewood Cliffs, NJ; Prentice Hall. [SILS - QA76.9 .U83 M39 1992]
    • Chapter 5: Dialog styles: Fill-in forms, 172-183 only
    • Chapter 6, Dialog styles: Question and answer, 216-222 only
  • Fröhlich, D. M. (1986). On the organisation of form-filling behaviour. Information Design Journal, 5(1), 43-59. (with special attention to sections 1 and 4) [class readings]
  • Fröhlich, D. M. (1987). On the re-organisation of form-filling behaviour in an electronic medium. Information Design Journal, 5(2), 111-128. (with special attention to sections 1 and 5) [class readings]
  • Eklundh, K. S., Marmolin, H., & Hedin, C.-E. (1985). Experimental evaluation of dialogue types for data entry. International Journal of Man-Machine Studies, 22(6), 651-661. [M/P]

Session 10: February 14, The content/meaning associated with the task: information architecture

• Conger, S., & Mason, R. O. (1998). Planning and Designing Effective Web Sites. Cambridge, MA: Course Technology. [SILS - TK5105.888 .C655 1998]
  • Chapter 4, Information decomposition and information structuring, p61-80 only
• Rosenfeld, L., & Morville, P. (1998). Information Architecture for the World Wide Web. Cambridge, MA: O'Reilly. [SILS - TK5105.888 .R67 2002]
  • Chapter 3, Organizing information, p22-46
• Jadav, A. D. (2003). Designing Usable Web Interfaces. Upper Saddle River, NJ: Prentice Hall. [SILS - TK5105.888 .J33 2003]
  • Chapter 5, Information architecture, p65-92
• Kahn, P., & Lenk, K. (2001). Mapping Web Sites. Crans-Prés-Cèligny, Switzerland: RotoVision. [SILS - TK5105.888 .K33 2001 folio]
• Farris, J. S., Jones, K. S., & Elgin, P. D. (2002). Users' schemata of hypermedia: What is so spatial about a Website? Interacting with Computers, 14(5), 487-502. [Online via UNC libraries]
• Eschenfelder, K. (2003). The customer is always right, but whose customer is more important?: Conflict and Web site classification schemes. Information Technology & People, 16(4), 419-439. [Online via UNC libraries]
• Hudson, W. (2005). Playing your cards right: Getting the most from card sorting for navigation design. interactions, 12(5), 56-58. [ACM Digital Library]

Developing a Design

Session 11: February 16, From analysis to design requirements

• Graefe, T. M. (1998). Transforming representations in user-centered design. In Wood, L. E. (Ed.), User Interface Design: Bridging the Gap from User Requirements to Design. Boca Raton, CRC Press, 57-79. [SILS - QA76.9.U83 U837 1998]
• Hutchins, E. L., Hollan, J. D., & Norman, D. A. (1986). Direct manipulation interfaces. In Norman, D. A., & Draper, S. W. (eds.), User Centered System Design. Hillsdale, NJ: Lawrence Erlbaum, 87-124. [M/P Library - QA76.9.I58 U73 1986]

Session 12: February 21, Conceptual design

• Erickson, T. D. (1990). Creativity and design: introduction. In Laurel, B. (Ed.), The Art of HCI Design. Reading, MA: Addison-Wesley, 1-4. [SILS - QA76.9 .H85 A78 1990]
• Mountford, S. J. (1990). Tools and techniques for creative design. In Laurel, B. (Ed.), The Art of HCI Design. Reading, MA: Addison-Wesley, 17-30. [SILS - QA76.9 .H85 A78 1990]
• von Oech, R. (1990). A Whack on the Side of the Head: How You Can Be More Creative. Rev. ed. New York: Warner Books. [SILS - BF408 .V58 1990]

Session 13: February 23, Documenting your design decisions

• Some sources of guidelines
  • Perlman, G. (current). HCI Bibliography: Human-Computer Interaction Resources. http://www.hcibib.org/
  • Johnson, J. (2000). GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers. San Francisco: Morgan Kaufmann. [SILS Reserve - QA76.9 .U83 J63 2000]
  • Reeves, L. M., et al. (2004). Guidelines for multimodal user interface design. Communications of the ACM, 47(1), 57-59. [ACM Digital Library]
  • Mayhew, D. J. (1992). Principles and Guidelines in Software User Interface Design. Englewood Cliffs, NJ: Prentice Hall. [SILS Reserve - QA76.9 .U83 M39 1992]
  • Fowler, S. L., & Stanwick, V. R. (1995). The GUI Style Guide. Boston: AP Professional. [SILS Reserve - QA76.9 .U83 F69 1995]
  • Apple Human Interface Guidelines. (2005, Dec.6). http://developer.apple.com/documentation/index.html, under Accessibility or User Experience.
  • Design. IBM. http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/561
  • Raskin, J. (1996). Wanted: for crimes against the interface: thoughts on an HCI poster. interactions, 3(6), 70-76. [ACM Digital Library]
• Some sources of guidelines and other readings specific to Web applications
• National Cancer Institute. (n.d.) Research-Based Web Design & Usability Guidelines. http://usability.gov/guidelines/
• Lynch, P. J., & Horton, S. (2001). Web Style Guide: Basic Design Principles for Creating Web Sites. 2nd ed. http://info.med.yale.edu/caim/manual/index.html. [SILS Reserve - TK5105.888 .L96 2002]
• Baxley, B. (2003). Making the Web Work: Designing Effective Web Applications. New Riders. [SILS Reserve - TK5105.888 .B395 2002]
• Nielsen, J., & Tahir, M. (2002). Homepage Usability: 50 Websites Deconstructed. Indianapolis: New Riders. [SILS Reserve - HD30.37 .N54 2002]
• Homepage guidelines, p7-35
• Farkas, D. K., & Farkas, J. B. (2002). Principles of Web Design. New York: Longman. [SILS Reserve - TK5105.888 .F36 2002]
• Hammerich, I. (2002). Developing Online Content: The Principles of Writing and Editing for the Web. New York: Wiley. [SILS Reserve - TK5105.888 .H36 2002]
• Kahn, P., & Lenk, K. (1998). Principles of typography for user interface design. interactions, 5(6), 15-29. [ACM Digital Library]
• Marcus, A. (2004). Branding 101 [Fast Forward]. interactions, 11(5), 14-21. [ACM Digital Library]
• Williams, R., & Tollett, J. (2000). The Non-Designer's Web Book. 2nd ed. Berkeley: Peachpit Press. Particularly Parts 3 and 4. [SILS Reserve - TK5105.888 .W5536 2000]
• Veen, J. (2001). The Art & Science of Web Design. Indianapolis: New Riders. [SILS Reserve - TK5105.888 .V43 2001]
• Nielsen, J. (2000). Designing Web Usability. Indianapolis: New Riders. [SILS Reserve - TK5105.888 .N55 2000]
• Sklar, J. (2000). Principles of Web Design. Cambridge, MA: Thomson Learning. [SILS Reserve - TK5105.888 .S583 2000]
• Nielsen, J. (1998). Writing for the Web. http://www.sun.com/980713/webwriting/
• Pearrow, M. (2000). Web Site Usability Handbook. Rockland, MA: Charles River Media. [SILS Reserve - TK5105.888 .P4223 2000]
• Powell, T. (2000). Web Design: The Complete Reference. Berkeley, CA: Osborne/McGraw-Hill. [SILS Reserve - TK5105.888 .P617 2000]
• Van Duyne, D. K., Landay, J. A., & Hong, J. I. (2003). Design of Sites: Patterns, Principles and Processes for Crafting a Customer-Centered Web Experience. Boston: Addison-Wesley. [SILS - TK5105.888 .V36 2003]
• Web guidelines for accessibility; related readings
• W3C Web Accessibility Initiative. (2006, Jan. 20). Web Content Accessibility Guidelines (WCAG) Overview. http://www.w3.org/WAI/intro/wcag.php.
• Chisolm, W., Vanderheiden, G., & Jacobs, I. (2001). Web content accessibility guidelines. interactions, 8(4), 35-54. [ACM Digital Library]
• Theofanos, M. F., & Redish, J. D. (2003). Bridging the gap: Between accessibility and usability. interactions, 10(6), 36-51. [ACM Digital Library; author's edition]
• Accessible electronic content: Carolina's ongoing commitment to students with disabilities. 2002. http://www.unc.edu/webaccess/
• Web Accessibility in Mind [website]. http://www.webaim.org/
• Coombs, N. (2002). Electronic ramp to success: designing campus Web pages for users with disabilities. Educause Quarterly, 25(2), 45-51. [http://www.educause.edu/ir/library/pdf/eqm0226.pdf]
• Ellison, J. (2004). Assessing the accessibility of fifty United States government web pages: Using Bobby to check on Uncle Sam. First Monday, 9(7). http://www.firstmonday.org/issues/issue9_7/ellison/index.html

Specifying the Design in a Prototype

Session 14: February 28, Prototyping; Documenting the design

• Rosenberg, D. (2006). Revisiting tangible speculation: 20 years of UI prototyping. interactions, 13(1), 31-32. [ACM Digital Library]

Session 15: March 2, Designing for the Web

• Ivory, M. Y., & Megraw, R. (2005). Evolution of patterns in Web site design. ACM Transactions on Information Systems, 23(4), 463-497. [ACM Digital Library]
• Maglio, P. P., & Matlock, T. (1999). The conceptual structure of information space. In Munro, A. J., Höök, K., & Benyon, D. (eds.), Social Navigation of Information Space. London: Springer, 155-173. [SILS, Davis - QA76.9 .C66 S625 1999]
• Bucy, E. P., Lang, A., Potter, R. F., & Grabe, M. E. (1999). Formal features of cyberspace: relationships between Web page complexity and site traffic. Journal of the American Society for Information Science, 50(13): 1246-1256. [Online via UNC Libraries]
• Manber, U., Patel, A., & Robison, J. (2000). Experience with personalization on Yahoo! Communications of the ACM, 43(8): 35-39. [ACM Digital Library]
• Nielsen, J. (1999, October 3). Ten good deeds in Web design. Jakob Nielsen's Alertbox. http://www.useit.com/alertbox/991003.html.

Session 16: March 7, Interaction design

Session 17: March 9, Specific interaction styles

Session 18: March 21, Prototypes (meet in SILS Computer Lab)

Session 19: March 23, Prototypes (meet in SILS Computer Lab)

Evaluating the Design

Session 20: March 28, Evaluation overview

Session 21: March 30, Usability inspection methods

Session 22: April 4, An exercise in usability inspection

Session 23: April 6, Planning a usability test: the strategy

• Rubin, J. (1994). Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. New York: John Wiley & Sons. [SILS Reserve - QA76.9 .U83 R82 1994]
• Barnum, C. (2002). Usability Testing and Research. New York: Longman. [SILS Reserve - QA76.9 .U83 B362 2002]
  • Chapter 5, Planning for a usability test

Session 24: April 11, Planning a usability test: the details

• Van den Haak, M. J., de Jong, M. D. T., & Schellen, P. J. (2004). Employing think-aloud protocols and constructive interaction to test the usability of online library catalogues: a methodological comparison. Interacting with Computers, 16(6), 1153-1170. [Online via UNC libraries]
• Narayan, S. M., & Corcoran-Perry, S. (1997). Line of reasoning as a representation of nurses' clinical decision making. Research in Nursing & Health, 20(4), 353-364. [Health Sciences Library]
• Wang, P., Hawk, W. B., & Tenopir, C. (2000). Users' interaction with World Wide Web resources: an exploratory study using a holistic approach. Information Processing & Management, 36(2), 229-252. [Online via UNC libraries]
• Markopoulos, P., & Bekker, M. (2003). On the assessment of usability testing methods for children. Interacting with Computers, 15(2), 227-243. [Online via UNC libraries]

Session 25: April 13, Planning a usability test: conducting the test and analyzing the results

Session 26: April 18, Usability studies: examples

• Hone, K. (2006). Empathic agents to reduce user frustration: The effects of varying agent characteristics. Interacting with Computers, 18(2), 227-245. [Online via UNC libraries]
• Sweeney, S., & Crestani, F. (2006). Effective search results summary size and device screen size: Is there a relationship? Information Processing & Management, 42(4), 1056-1074. [Online via UNC libraries]
• Malama, C., Landoni, M., & Wilson, R. (2005). What readers want: A study of e-fiction usability. D-Lib Magazine, 11(5). http://www.dlib.org/dlib/may05/wilson/05wilson.html.
• Guimbretiére, F., Martin, A., & Winograd, T. (2005). Benefits of merging command selection and direct manipulation. ACM Transactions on Computer-Human Interacation, 12(3), 460-476. [ACM Digital Library]
• Koshman, S. (2005). Testing user interaction with a prototype visualization-based information retrieval system. Journal of the American Society for Information Science & Technology, 56(8), 824-833. [Online via UNC libraries]
• Segall, N., Doolen, T. L., & Porter, J. D. (2005). A usability comparison of PDA-based quizzes and paper-and-pencil quizzes. Computers & Education, 45(4), 417-432. [Online via UNC libraries]
• Käki, M., & Aula, A. (2005). Findex: improving search result use through automatic filtering categories. Interacting with Computers, 17(2), 187-206. [Online via UNC libraries]
• LeBigot, L., Jamet, E., & Rouet, J.-F. (2004). Searching information with a natural language dialogue system: A comparison of spoken vs. written modalities. Applied Ergonomics, 35, 557-564. [class readings]
• Ji, Y. G., & Salvendy, G. (2004). Interface methods for using intranet portal organizational memory information system. Ergonomics, 47(15), 1585-1597. [Online via UNC libraries]
• Ling, J., & van Schaik, P. (2004). The effects of link format and screen location on visual search of Web pages. Ergonomics, 47(8), 907-921. [Online via UNC libraries]
• Nah, F. F.-H. (2004). A study on tolerable waiting time: how long are Web users willing to wait? Behaviour & Information Technology, 23(3), 153-163. [Online via UNC libraries]
• Colle, H. A., & Hiszem, K. J. (2004). Standing at a kiosk: Effects of key size and spacing on touch screen numeric keypad performance and user preference. Ergonomics, 47(13), 1406-1423. [Online via UNC libraries]
• Jacko, J., Emery, V. K., Edwards, P. J., Ashok, M., Barnard, L., Kongnakorn, T., Moloney, K. P., & Sainfort, F. (2004). The effects of multimodal feedback on older adults' task performance given varying levels of computer experience. Behaviour & Information Technology, 23(4), 247-264. [Online via UNC libraries]
• Sayers, H. (2004). Desktop virtual environments: a study of navigation and age. Interacting with Computers, 16(5), 939-956. [Online via UNC libraries]
• Bedersen, B. B., Clamage, A., Czerwinski, M. P., & Robertson, G. G. (2004). DateLens: a fisheye calendar interface for PDAs. ACM Transactions on Computer-Human Interaction, 11(1), 90-119. [ACM Digital Library]
• Hornbaek, K., & Frokjaer, E. (2003). Reading patterns and usability in visualizations of electronic documents. ACM Transactions on Computer-Human Interaction, 10(2), 119-149. [ACM Digital Library]
• Olston, C., & Chi, E. H. (2003). ScentTrails: integrating browsing and searching on the Web. ACM Transactions on Computer-Human Interaction, 10(3), 177-197. [ACM Digital Library]
• Katz, M. A., & Byrne, M. D. (2003). Effects of scent and breadth on use of site-specific search on e-commerce Web sites. ACM Transactions on Computer-Human Interaction, 10(3), 198-220. [ACM Digital Library]
• Lin, D. M. (2003). Age differences in the performance of hypertext perusal as a function of text topology. Behaviour & Information Technology, 22(4), 219-226. [Online via UNC libraries]
• Ma, L., & Salvendy, G. (2003). Graphical Web directory for Web search. Behaviour & Information Technology, 22(2), 71-77. [Online via UNC libraries]
• Ozok, A. A., & Salvendy, G. (2003). The effect of language inconsistency on performance and satisfaction in using the Web: results from three experiments. Behaviour & Information Technology, 22(3), 155-163. [Online via UNC libraries]
• Kalbach, J., & Bosenick, T. (2003). Web page layout: a comparison between left- and right-justified site navigation menus. Journal of Digital Information, 4(1), n53. [http://jodi.ecs.soton.ac.uk/Articles/v04/i01/Kalbach/]

Session 27: April 20, Communicating the results of a usability test

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© Barbara M. Wildemuth, 2006. All rights reserved.