School of Information and Library Science
University of North Carolina at Chapel Hill

COURSE OUTLINE
(SUBJECT TO CHANGE, OF COURSE)

FALL 1996

Date	Topic, Assignments & Readings
Th., 8/22	INTRODUCTION Anne Parker, Teaching Assistant for INLS 131-01 will conduct class while Evelyn Daniel is in Beijing attending an international library conference. Assignments: Sign up for listserv and complete Student Information Form on web form. Assign. 1 - Book Report. Due Sept.3. Topic and Preliminary Bibliography for Assign. 2 - Research Paper. Due Sept. 3. Readings: Chapters 1-3, pp. 1-50 of Montana & Chernov. Intro. & Chapt. 1 of Hill. Notes
Tu., 8/27	No Class. Work on assignments.
Th., 8/29	No Class. Work on assignments.
Tu., 9/3	THE MANAGERIAL ENVIRONMENT Assignments: Book Report due. Topic and Preliminary Bibliography Due. Begin work on Assign. 2 - Research paper Readings: Chapter 4, pp. 51-70 of Montana & Chernov Chapter 2, pp. 51-76 of Hill (Optional) Mintzerg, Henry, "The Manager's Job: Folklore and Fact," Harvard Business Review (July-Aug 1975) 49-61.
Th., 9/5	LEARNING TO BE A MANAGER Readings: Chapter 5, pp. 77-121 of Hill Chapter 6, pp. 88-97 of Montana & Chernov (Optional - for reference) Katzer, Jeffrey and Patricia T.Fletcher, "The Information Environment of the Manager,"Annual Review of Information Science and Technology 27 (1992) 227-263.
Tu., 9/10	PLANNING AND DECISION MAKING Readings: Chapters 5 and 7, pp. 71-87, 98-113 of Montana & Chernov (Optional) Wolf, Thomas., "Planning," pp. 231-257 in his Managing a Nonprofit Organization. Simon & Schuster, 1990.
Th., 9/12	GOAL SETTING, OBJECTIVES AND POLICY Readings: Chapters 8-9, pp. 114-148 of Montana & Chernov (Optional) Kemp, Roger L., "The Creative Management of Library Services," Public Libraries 34 (Jul/Aug 1995) 212-215.
Tu., 9/17	ORGANIZING Readings: Chapter 10, pp. 149-169 of Montana & Chernov (Optional) Stuart, Robert & Barbara Moran, "Organizing," pp. 71-122 in their Library and Information Center Management. Libraries Unlimited, 1993. Notes on Organization Theory .
Th., 9/19	STAFFING Readings: Chapter 12, pp. 170-198 of Montana & Chernov Chapter 5, pp. 123-154 of Hill (Optional) Rais, Shirley, "Managing your Support Staff: An Insider's View," American Libraries (Oct 1993) 819-820. (Optional) Waterman, Robert H., et al, "Toward a Career- Resilient Workforce," Harvard Business Review 72/4 (Jul/Aug 1994) 87-95. Notes
Tu., 9/24	MOTIVATION Assignments: First draft of Research paper due. Include cover sheet with title and your name. Repeat title on first page of paper. Double space. Readings: Chapter 13, pp. 199-215 of Montana & Chernov (Optional) Vineyard, Sue, Beyond Banquets, Plaques and Pins: Creative Ways to Recognize Volunteers. 2nd ed. FMSystems/Heritage Arts Publishing, 1989. Notes on Personnel Management and on Reward Systems.
Th., 9/26	LEADERSHIP Assignment: Critique colleague's paper. Due Oct. 8. Readings: Chapter 14, pp. 216-235 of Montana & Chernov (Optional) Kantor, Rosabeth Moss, "Power Failure in Management Circuits," Harvard Business Review 57/4 (1979) (Optional) Martin, Bob L., "The End of Delegation? Information Technology and the CEO," Harvard Business Review 73 (Nov-Dec 1995) 161-172.
Tu., 10/1	WORK GROUPS Readings: Chapter 16, pp. 255-279 of Montana & Chernov (Optional) Citera, Maryalice et al, "Fitting Information Systems to Collaborating Design Teams," Journal of the American Society of Information Science 46/7 (Aug 1995) 551-559. (Optional) Quinn, Brian "Understanding the Differences between Committees and Teams," Library Administration & Management 9/2 (Spring 1995) 111-116.
Th., 10/3	FINANCIAL CONTROLS AND STANDARDS Readings: Chapter 15, pp. 236-254 of Montana & Chernov (Optional) Pritchard, Sarah M., "Library Benchmarking: Old Wine in New Bottles?" Journal of Academic Libraries 21/6 (Nov 1995) 491-495. (Optional) Wolf, Thomas, "Financial Management," 139-166. Notes on Service Qualityand on Quality Management Movement
Tu., 10/8	COMMUNICATION SKILLS - SELF KNOWLEDGE Assignment: Critique due. Revise research paper. Due Oct. 29. Readings: Chapter 17, pp. 280-300 of Montana & Chernov Intro to Part III and Chapter 6, pp. 155-185 of Hill (Optional) Tannen, Deborah, "The Power of Talk: Who Gets Heard and Why," Harvard Business Review 73 (Sep/Oct 1995) 138-148.
Tu., 10/10	TIME MANAGEMENT Readings: Chapter 21, pp. 361-375 of Montana & Chernov (Optional - skim) Covey, Stephen. The Seven Habits of Highly Effective People. Fireside 1990. (Optional) Dysart, Jane & Stephen Abram, "Time Management and the Special Librarian," SpeciaList 13 (Oct 1990) 1, 6.
Th., 10/15	MANAGING CHANGE Readings: Chapters 18 and 25, pp. 301-314 and 431-444 of Montana & Chernov (Optional) Hightower, Christy and George Soete, "The Consortium as Learning Organization ..." Journal of Academic Librarianship 21/2 (Mar 1995) 87-91. (Optional) Worrell, Diane, "The Learning Organization ..." Journal of Academic Librarianship 2/5 (Sep 1995) 351-357. Notes
Th., 10/17	Fall Recess. A much needed break.
Tu., 10/22	CONFLICT MANAGEMENT In class exercise Readings: Chapter 19, pp. 315-333 of Montana & Chernov Chapter 7, pp. 187-215 of Hill (Optional) Adelson, Beth & Troy Jordan, "The Need for Negotiation in Cooperative Work," [computer application tool] pp. 469-492 in Sociomedia, Multimedia, Hypermedia, and the Social Construction of Knowledge (E.Barrett, ed.) MIT Press, 1992. (Optional) Fisher, Roger & William Ury, "Focus on Interests, Not Positions," pp. 40-56 in their Getting to Yes; Negotiating Agreement Without Giving In. 2nd ed. Penguin Books, 1991. (Optional) Smith, Kitty. Serving the Difficult Customer ... [Skim] Neal-Schuman, 1993.
Th., 10/24	PRODUCTION & OPERATIONS MANAGEMENT (POM) Negotiation in-clsss handout Readings: Chapter 20, pp. 334-360 of Montana & Chernov (Optional) Shapiro, Beth J. and Kevin Brook Long, "Just Say Yes: Reengineering Library User Services for the 21st Century," Journal of Academic Librarianship 20/5-6 (Nov 1994) 285-290.
Tu., 10/29	MANAGEMENT INFORMATION SYSTEMS Assignments: Research paper due. Sign up for presentations. Readings: Chapter 23, pp. 395-409 of Montana & Charnov (Optional) McLeod, Raymond, Jr. "Systems Theory and Information Resources Management ..." Information Resources Management Journal 8/2 (Spring 1995) 5-14.
Th., 10/31	INTERNATIONAL MANAGEMENT HELPFUL HINTS FOR PRESENTATIONS Readings: Chapter 24, pp. 410-430 of Montana & Chernov
Tu., 11/5	PRESENTATIONS - GROUP I Assignment: Critique by Presentation Group II. Group I - Summarize critiques and indicate areas for improvement. Due Nov. 12. Study time for Group III.
Th., 11/7	PRESENTATIONS - GROUP II Assignment: Critique by Presentation Group III. Group II - Summarize critiques and indicate areas for improvement. Due Nov. 14. Study time for Group I.
Th., 11/12	PRESENTATIONS - GROUP III Assignment: Critique by Presentation Group I. Group III - Summarize critiques and indicate areas for improvement. Due Nov. 19. Study time for Group II.
Th., 11/14	EXAM Study Questions Review: Class notes and Montana & Chernov.
Tu., 11/19	GRANTSMANSHIP - PART I Assignment: Concept paper. Due Nov. 26. Readings: Parts I and II, pp. 3-79 of Miner & Griffith.
Th., 11/21	GRANTSMANSHIP - PART II Readings: Chapters 6-11, pp. 83-109 of Miner & Griffith.
Tu., 11/26	GRANTSMANSHIP - PART III Assignments: Concept paper due. Budget for proposal. Due Dec. 3.
Th., 11/28	Thanksgiving Recess. It's almost over.
Tu., 12/3	A CAREER IN MANAGEMENT Assignment: Budget assignment due. Readings: Chapter 22, pp. 376-394 of Montana & Chernov Part IV, pp. 207-281 of Hill.