Publications
Refereed Journal Articles
Eakin, L., & Pomerantz, J. (in press). Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services. portal: Libraries and the Academy. [preprint 
] [final]
Pomerantz, J., Abbas, J., & Mostafa, J. (in press). Teaching Digital Library Concepts Using Digital Library Applications. International Journal on Digital Libraries. [preprint ] [final]
Pomerantz, J. (2008). Digital (Library Services) and (Digital Library) Services. Journal of Digital Information, 9(27). [final]
Pomerantz,
J., Mon, L., & McClure, C. R. (2008). Evaluating Remote Reference
Service: A Practical Guide to Problems and Solutions. portal: Libraries and the Academy, 8(1), 15-30. [preprint
]
[final]
Pomerantz, J., & Marchionini, G. (2007). The Digital Library as Place. Journal of Documentation, 63(4), 505-533.
[preprint
]
[final]
2008 Emerald Literati Network Outstanding Paper Award Winner
Pomerantz, J. (2006). Collaboration as the Norm in Reference Work. Reference & User Services Quarterly, 46(1), 45-55.
[preprint
]
[final]
Pomerantz, J., & Luo, L. (2006). Motivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective.
Library & Information Science Research, 28(3), 350-373.
[preprint
]
[final]
Pomerantz, J. (2006). Google Scholar and 100% Availability of Information. Information Technology and Libraries, 25(1), 52-56.
[preprint
]
[final]
Pomerantz, J., & Stutzman, F. (2006). Collaborative Reference Work in the Blogosphere.
Reference Services Review, 34(2), 200-212.
[preprint
]
[final]
Pomerantz, J., Luo, L., & McClure, C. R. (2006). Peer Review of Chat Reference Transcripts: Approaches and Strategies.
Library & Information Science Research, 28(1), 24-48.
[preprint
]
[final]
Pomerantz, J. (2005). A Conceptual Framework and Open Research
Questions for Chat-based Reference Service. Journal of the American
Society for Information Science and Technology. 56(12), 1288-1302.
[preprint
]
[final]
Pomerantz, J. (2005). A Linguistic Analysis of Question Taxonomies.
Journal of the American Society for Information Science and Technology.
56(7), 715-728.
[preprint
]
[final]
Lavender, K., Nicholson, S., & Pomerantz, J. (2005). Building Bridges
for Collaborative Digital Reference between Libraries and Museums
through an Examination of Reference in Special Collections. Journal
of Academic Librarianship, 30(2), 106-118.
[preprint
]
[final]
Pomerantz, J. (2004). Factors Influencing Digital Reference Triage:
A Think-Aloud Study. The Library Quarterly, 74(3), 235-264.
[preprint
]
[final]
Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004).
The Current State of Digital Reference: Validation of a General
Digital Reference Model through a Survey of Digital Reference Services.
Information Processing & Management, 40(2), 347-363.
[preprint
]
[final]
Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). Digital Reference
Triage: An Investigation using the Delphi Method into the Factors
Influencing Question Routing and Assignment. The Library Quarterly, 73(2), 103-120.
[preprint
]
[final]
Peek, R., Pomerantz, J., & Paling, S. (1998). The Traditional Scholarly Journal Publishers Legitimize the Web. Journal of the American Society for Information Science. 49(11), 983-989. [preprint] [final]
Unrefereed Journal Articles
Pomerantz, J. (2008). Evaluation of Online Reference Services. Bulletin of the American Society for Information Science and Technology, 34(2), 15-19. [final]
Pomerantz, J., Oh, S., Yang, S., Fox, E. A., & Wildemuth, B. (2006). The Core: Digital Library Education in Library and Information Science Programs. D-Lib Magazine, 12(11). [final]
Refereed Book Chapters and Monographs
Pomerantz, J., Choemprayong, S., & Eakin, L. (in press). The Development and Impact of Digital Library Funding in the United States. In D. A. Nitecki & E. Abels (Eds.), Advances in Librarianship (Vol. 31). New York: Academic Press. [preprint] [final]
Yang, S., Wildemuth, B., Kim, S., Murthy, U., Pomerantz, J. P., Oh, S., et al. (2008). Further Development of a Digital Library Curriculum: Evaluation Approaches and New Tools. In D. H.-L. Goh, T. H. Cao, I. T. Sølvberg & E. Rasmussen (Eds.), Asian Digital Libraries: Looking Back 10 Years and Forging New Frontiers: 10th International Conference on Asian Digital Libraries, ICADL 2007, Hanoi, Vietnam, December 10-13, 2007 Proceedings (Vol. 4822, pp. 434-443). New York Springer-Verlag. [preprint] [final]
Yang, S., Fox, E. A., Wildemuth, B., Pomerantz, J., & Oh, S. (2006). Interdisciplinary Curriculum Development for Digital Library Education. In S. Sugimoto, et al. (Eds.), Digital Libraries: Achievements, Challenges and Opportunities. 9th International Conference on Asian Digital Libraries, ICADL 2006, Kyoto, Japan, November 27-30, 2006 Proceedings (Vol. 4312, pp. 61-70). New York: Springer-Verlag. [preprint] [final]
Pomerantz, J. (2004). A Repeated Survey Analysis of AskERIC User
Survey Data, 1998-2002. In R. D. Lankes, J. Janes, L. C. Smith &
C. M. Finneran (Eds.), The
Virtual Reference Experience: Integrating Theory into Practice
(pp. 11-41). New York: Neal-Schuman
Publishers, Inc.
[preprint
]
Pomerantz, J. (2003). Integrating Digital Reference Service into
the Digital Library Environment. In R. D. Lankes & S. Nicholson
& A. Goodrum (Eds.), The
Digital Reference Research Agenda (pp. 23-47). Chicago:
Association
of College and Research Libraries. [preprint
]
Pomerantz, J., & Silverstein, J. (2003). Creating a System for Shared Information & Referral: The Importance of Ontology. In R. D. Lankes & C. McClure & M. Gross & J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real (pp. 149-158). New York: Neal-Schuman Publishers, Inc.
Reprinted as:
Pomerantz, J., & Silverstein, J. (2003). Creating a System for Shared Information & Referral: The Importance of Ontology. In R. D. Lankes & C. R. McClure & M. Gross & J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real (pp. 149-158). London: Facet Publishing.
Peek, R. P., & Pomerantz, J. P. (1998). Electronic Scholarly Journal
Publishing. In M. E. Williams (Ed.), Annual
Review of Information Science and Technology (Vol. 33, pp.
321-356). Medford, NJ: Information
Today, Inc. [preprint
]
Edited Books
Lankes, R. D., McClure, C., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Reprinted as:
Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing Digital Reference Services: Setting Standards and Making it Real. London: Facet Publishing.
Conference Papers
Pomerantz, J., Haas, S. W., & Hecht, E. (2008). Identifying Reusable Resources in Digital Reference Answers. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Columbus, OH: Information Today, Inc. [preprint] [final] [conference site]
Radford, M. L., Connaway, L. S., Pomerantz, J., Mon, L., & Janes, J. (2008). E-Valuating E-Reference: Transforming Digital Reference through Research and Evaluation. In Proceedings of the 71st Annual Meeting of the American Society for Information Science and Technology (Vol. 45). Columbus, OH: Information Today, Inc. [preprint] [final] [conference site]
Hank, C., Pomerantz, J., Andrade, J., & McClure, C. R. (in press). A Meta-Evaluation of Statewide LSTA Five-Year Program Evaluations: Findings, Issues, and Recommendations. In Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, August 4-6, 2008. Seattle, WA. [preprint] [final] [conference site]
Pomerantz, J. (2008). Designing, Developing, and Evaluating an Interdisciplinary Digital Library Curriculum. In J. Selthofer, T. Aparac-Jelušić & M. Krtalić (Eds.), Libraries in the Digital Age (LIDA) 2008 (pp. 143-148). Dubrovnik and Mljet, Croatia: Faculty of Philosophy, University J. J. Strossmayer and Rutgers University. [preprint] [conference site]
Pomerantz, J., Oh, S., Wildemuth, B. M., Yang, S., & Fox, E. A. (2007). Digital Library Education in Computer Science Programs. In Proceedings of the 7th ACM/IEEE-CS Joint Conference on Digital Libraries (pp. 177-178). New York: Association for Computing Machinery. [preprint] [final] [conference site]
Pomerantz, J., Wildemuth, B., Fox, E. A., & Yang, S. (2006). Curriculum Development for Digital Libraries. In Proceedings of the 6th ACM/IEEE-CS Joint Conference on Digital Libraries (pp. 175-184). New York: Association for Computing Machinery. [preprint] [final] [conference site]
Luo, L., & Pomerantz, J. (2005). Motivations and Uses: An Evaluation of Users' Use of a Chat Reference Service. In A. Grove (Ed.), Proceedings of the 68th ASIS&T Annual Meeting: Sparking Synergies: Bringing Research and Practice Together (Vol. 42). Medford, NJ: Information Today, Inc. [preprint] [conference site]
Pomerantz, J. (2005). The Use of Electronic Resources by Digital Reference Services. In J. Selthofer, T. Aparac-Jelušić & M. Krtalić (Eds.), Libraries in the Digital Age (LIDA) 2005 (pp. ???). Dubrovnik and Mljet, Croatia: Faculty of Philosophy, University J. J. Strossmayer and Rutgers University. [preprint] [conference site]
Pomerantz, J., & McClure, C. (2004). Evaluation of a Statewide
Collaborative Chat-based Reference Service: Approaches and Directions.
In L. Schamber & C. L. Barry (Eds.), Proceedings of the 67th Annual Meeting of the American Society for Information Science
and Technology (pp. 102-109). Medford, NJ: Information Today, Inc.
[preprint ]
[conference site]
Pomerantz, J., & Lankes, R. D. (2003). Taxonomies for Automated Question Triage in Digital Reference. In C. C. Marshall, G. Henry & L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society. [preprint] [conference site]
Nilan, M., Pomerantz, J., & Paling, S. (2001). Genres from the Bottom Up: What Has the Web Brought Us? In E. Aversa & C. Manley (Eds.), 64th ASIST Annual Meeting: Information in a Networked World: Harnessing the Flow (Vol. 38, pp. 330-339). Washington D.C.: Information Today, Inc. [preprint] [conference site]
White Papers
Pomerantz, J., & Blouin, B. (2005). Valuing Non-traditional Vehicles of Scholarship. Chapel Hill, NC: University of North Carolina at Chapel Hill. [final] [conference site]
Pomerantz, J., & Stutzman, F. (2004). Lyceum: A Blogsphere for Library Reference (Technical Report No. TR-2004-02). Chapel Hill, NC: University of North Carolina at Chapel Hill School of Information and Library Science. [final]
Silverstein, J., Pomerantz, J., & Lankes, R. D. (2000). An Online Referral Tool for the Department of Education: Meeting Customer Needs. U.S. Department of Education, Front Line Forum.
