INLS 180 Day 20 Notes
Some very good questions
posted AND responses---this is good!
Catharsis: where is this going? What are the key choice/points, ethical
decisions each of us make as we establish and maintain careers and contribute
to our world? What are the drivers of
these decisions (often unconsciously made)?
Claim: Our interactions with information and people are the drivers
(some of which we can control, some caused by our jobs/environment). Subclaim: In
today’s global village, we increasingly interact with information as surrogates
for human-human interactions to overcome the limits of time and space.
Main Points
Intermediary services
changing rapidly due to IT [consider how fundamental communication and information
are to intermediation]
3 big factors in professional
lives: change, change, change
there is a dynamic between globalization and localization
[economics, services, digital libraries]
we are in the business of change
Questions
Interrelationships
between technology and service economy?
How do people make
decisions/choices?
How to address the ethical
implications of economics?
How will disintermediation
affect reference services?
How will technology diffuse
to communities with limited resources?
Can we predict change to make
career decisions [think of careers with life cycle approach rather than linear progression]
How to decide when change is
a good and when to resist? [the word ‘disruptive’ is used glowingly today]
Will the number of [choose
one: web designers, catalogers, reference librarians, teachers/tutors, etc.]
needed exceed the talent pool? [resource pool]
Will people always choose the
cheapest product? [most people, most of the time—see Roloff]
What are businesses’
responsibilities to customers?
What kinds of information
jobs won’t be outsourced? [people intensive jobs]
Where is the convergence of
ILS and social justice? [do we think globally and act locally? How to run against the
wind?]
What examples of old services
being revived?
Are these changes out of
control?
How does cost and time affect
change?
2. Discuss papers
Roloff, M. E. (1981).
Interpersonal Communication: The Social Exchange Approach. Chapter 1, Social
Exchange: Key Concepts, p13-31.
Dewdney & Sheldrick Ross
(1994). Flying a light aircraft: Reference service
evaluation from a user’s viewpoint. RQ 34(2), 217-30.
New Groups
Catherine, Maureen, Kristen,
Craig, Becca, Courtney
Robin,
Scott, Cynthia, Allison,
Marisa, Tim
AJ, Jeff, John, Jane,
3. One-minute paper
What was the big point you learned in class today?
What is the main, unanswered question you leave class
with today?