Ackerman, M. & Malone. T. Answer Garden: A tool for growing organizational memory. Proceedings of ACM COIS (Cambridge, MA April, 1990). P 31-39. fhttp://www.ics.uci.edu/~ackerman/pub/90b03/cois90.final.pdf

Amento, B., Terveen, L., & Hill, W. (2000). Does ‘authority’ mean quality? Predicting expert quality ratings of web documents. Proceedings of ACM SIGIR (Athens, July 24-28). 296-303. Also available in the ACM Digital Library through the UNC Library web page.

Belkin, N. J. (1980). Anomalous states of knowledge as a basis for information retrieval.

Chatman, Elfreda. (1996). The impoverished life-world of outsiders. Journal of the American Society for Information Science. 47(3), 193-206

Dervin, B., & Nilan, M. (1986). Information needs and uses. Annual Review of Information Science & Technology. Vol 21. 3-33.

Dewdney, P. & Sheldrick Ross, C. (1994). Flying a light aircraft: Reference service evaluation from a user’s viewpoint. RQ, 34(2). Winter 1994. 217-230.

Dibbell, J. (1996). A rape in cyberspace: How an evil clown, a Haitian trikster spirit, two wizards, and a cast of dozens turned a database into a society. In Mark Stefik (Ed.) Internet dreams: Archetypes, myths, and metaphors. Cambridge, MIT Press.

Harter, S. P. (1992). Psychological relevance and information science.

Kling, R. & McKim, G. 2000. Not just a matter of time: Field differences and the shaping of electronic media in supporting scientific communication. Journal of the American Society for Information Science, Volume 51, Issue 14, Date: December 2000, Pages: 1306-1320

Marchionini, G. (1995). Information Seeking in Electronic Environments. pp 27-60. (Note: this item is not in the reading packet, and may instead be found on reserve in the SILS library. The book is located behind the reference desk.)online no figures

McInerney, C. (2002). Knowledge management and the dynamic nature of knowledge. JASIST, 53(12), 1009-1018.

Moorhead, G., Ference, R., & Neck, C. P. (1991). Group decision fiascoes continue: Space Shuttle Challenger and a groupthink framework.

Pierce, J. (1972) Communication. Scientific American, 227(3), 31-41

Pool, I. De Sola. (1973). Communication systems. In Ithiel Pool, Wilbur Schramm, Nathan Maccoby & Edwin Parker, (Eds.), Handbook of communication. Chicago: Rand McNally. 3-36.

Reeves, B. & Nass, C. (1996). The media equation: How people treat computers, television, and the new media like real people and places. NY: Cambridge University Press. (Preface ix-xiii, Chapter 1 p 3-15, and Chapter 23 p251-256.)

Rogers, E. M. (1995). Diffusion of Innovations. pp 1-37. (Note: this item is on reserve in the SILS library.)

Rosenfeld, L. (2002). Information architecture: Looking ahead. JASIST, 53(10), 874-876.

Samuelson, P. (2001). Toward a new politics of intellectual property. Communications of the ACM, 44(3), 98-99. available online at ACM Digital library (via UNC Library)

Schamber, L., Eisenberg, M. B., & Nilan, M. S. (1990). A re-examination of relevance: Toward a dynamic, situational definition.

Smith, Linda (1981). Citation analysis. Library Trends, Summer 1981, 30(1), 83-106.

Tannen, D. (1995). The power of talk: Who gets heard and why. Harvard Business Review, Sept/Oct, 138-148.

Taylor, R. S. (1968). Question-negotiation and information seeking in libraries.

Optional Readings
[Optional] Barreua, D. (2001). Making do: Adapting transaction systems to organizational needs. Library and Information Science Research, 23(1), 27-43.

[Optional] Chatman, E. A. (1992). The Information World of Retired Women. Chapter 3, Social Network Theory, Westport, CT: Greenwood Press. p 33-41.

[Optional] Constant, D., Kiesler, S., & Sproull, L. (1994). What's mine is ours, or is it? A study of attitudes about information sharing.

[Optional] Denn, S. & Maglaughlin, K. (2000). World’s fastest modeling job, or information architecture: What is it? The multidisciplinary adventures of two PhD students. Bulletin of the American Society for Information Science. 26(5), June/July, 2000. 13-15. available at www.asis.org

[Optional] Garvey, W. D. (1979). The role of scientific communication in the conduct of research and the creation of scientific knowledge.

[Optional] Harnad, S. (1990). Scholarly skywriting and the prepublication continuum of scientific inquiry. Psychological Science, 1(6), 242-244.

[Optional] Janes, J. (2002). Digital reference: Reference Librarian’s experiences and attitudes. JASIST, 53(7), 549-566.

[Optional] Morris, R. C. T. (1994). Toward a user-centered information service

[Optional] Roloff, M. E. (1981). Interpersonal Communication: The Social Exchange Approach. Chapter 1, Social Exchange: Key Concepts, p13-31.

[Optional] Schramm, W. (1973). Channels and audiences. In Ithiel Pool, Wilbur Schramm, Nathan Maccoby & Edwin Parker, (Eds.), Handbook of communication. Chicago: Rand McNally. 116-140.

[Optional] Solomon, P. (1997). Conversation in information-seeking contexts: A test of an analytical framework. Library and Information Science Research, 19(3), 217-248.

[Optional] Sonnenwald, D. (1996). Communication roles that support collaboration during the design process. Design Studies, 17(3), 277-301.

[Optional] Tibbo, H. (1995). Interviewing techniques for remote reference: Electronic versus traditional environments. American Archivist, 58, 294-310.

[Optional] Travis, I. (2000). Information architecture practice: An introduction. . Bulletin of the American Society for Information Science. 26(6), Aug/Sept, 2000. 6-21. available at www.asis.org

[Optional] Weaver, W. (1949). Recent contributions to the mathematical theory of communication. In, The mathematical theory of communication. Urbana, IL: U. of Illinois Press. [Read Chapter 1]