INLS 582, Systems Analysis

Case Studies 1 discussion leader comments assigned
Case Studies 2-4 preferences assigned
Check Sakai access
Review course syllabus, requirements, policies in Sakai

Sellen, A. & Harper, R. (2002). The future of paper. In Sellen & Harper, The Myth of the Paperless Office, Cambridge, MA: The MIT Press. Ch. 7, pp. 185-212.

Beyer & Holtzblatt, Ch. 1, Introduction
Batra, D., Xia, W., VanderMeer, D. & Dutta, K. (2010). Balancing Agile and structured development approaches to successfullly manage large distributed software projects: A case study from the cruise line industry. Communications of the Association for Information Systems, 27, Article 21, 379-394.
Case Study 1: Jaferian, P., Botta, D., Hawkey, K., & Beznosov, B. (2009). A case study of enterprise identity management system adoption in an insurance organization. Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology (CHIMIT), 46-55.

Hendry, D. (2004). Communication functions and the adaptation of design representations in interdisciplinary teams. Proceedings of the 2004 Conference on Designing Interactive Systems, 123-132.
Siceloff, B. (2012). Bell Tower roundabout will be scaled back to a single lane. News & Observer, June 5, 2012.

Davis, W. (1999). The problem statement.  In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 12, 87-90.
Davis, W. (1999). The feasibility study. In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 13, 91-96.

Swan, L., Taylor, A., & Harper, R. (2008). Making place for clutter and other ideas of home. ACM Transactions on Computer-Human Interaction, 15(2), Article 9.
Beyer & Holtzblatt, Ch. 2, Gathering Customer Data & Ch. 3, Principles of contextual inquiry.

Beyer & Holtzblatt, Ch. 4, Contextual inquiry in practice.
Gellatly, A., Hansen, C., Highstrom, M & Weiss, J. (2010). Journey: General Motors' move to incorporate contextual design into its next generation of automotive HMI designs. Proceedings of the Second International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 156-161.

Armour, P. (2002). Ten unmyths of project estimation. Communications of the ACM, 45(11), 15-18.
Project Management Institute Browse the website, especially "About Us" and "Certification" pages.

Beyer & Holtzblatt, Ch. 5, A language of work.
Carrol, J. (2000).  Five  reasons for scenario-based design. Interacting with Computers, 13(1), 43-60.
Holtzblatt , K., Wendell, J. & Wood, S. (2005). Rapid Contextual Design. San Francisco: Morgan Kaufmann. Ch. 9, Using Contextual Data to Write Personas, 181-191.

Problem Definition due today.

Submit problem preferences by Friday, 2/6/15, 11:00 a.m.; review candidate problems.

Burdman, J. (1999). Communication issues. In Collaborative Web
Development: Strategies and Best Practices for Web Teams. Reading, MA: Addison-Wesley, 75-87.
Mark, G. (1998).  Building virtual teams: Perspectives on communication, flexibility and trust. ACM SIGGROUP Bulletin, 19(3), 38-41.

[optional] Miles & Hamilton, Ch. 2, Modeling requirements: Use cases
Pilone & Pitman, Ch. 7, Use case diagrams.
Gottesdiener, E. (2002).  Top ten ways project teams misuse use cases  -- and how to correct them: Part I: Content and style issues The Rational Edge, June 2002. [Explorer may work better than  Firefox]
Gottesdiener, E. (2002). Top ten ways project teams misuse use cases -- and how to correct them: Part II: Eliciting and modeling use cases The Rational Edge, July 2002. [ Explorer may work better than Firefox]

Beyer & Holtzblatt, Ch. 6, Work models: The artifact model, pp. 102-107.

Miles & Hamilton, Ch. 3, Modeling System Workflows: Activity Diagrams.
Pilone & Pitman, Ch. 9, Activity diagrams.
Bell, D. (2003).  UML Basics Part II: The activity diagram. The Rational Edge, September 2003. [optional]

Information Gathering Plans due today.
Work Models assigned.

Beyer & Holtzblatt, Ch. 6, Work models: The sequence model, pp. 96-101.

Beyer & Holtzblatt, Ch. 6, Work models: The flow model, pp. 89-96

Beyer & Holtzblatt, Ch. 7, The interpretation session.
  Case Study 2: Laster, S., Stitz, T. & Bove, F. (2011). Transitioning from marketing-oriented design to user-oriented design: A case study. Journal of Web Librarianship, 5, 299-321.

Work Models due today.

Beyer & Holtzblatt, Ch. 6, Work models: The physical model, pp. 115-123.
Beyer & Holtzblatt, Ch. 6, Work models: The cultural model, pp.  107-115.
Monk, A. & Howard, S. (1998).The rich picture: a tool for reasoning about work context.  interactions, 5(2), 21-30.

Elmasri, R. & Navathe,  S. (2007).  Ch. 7, Data modeling using the entity-relationship (ER) model, sections 7.1-7.4. In Fundamentals of Database, 6th edition. Addison Wesley. (Note: Ch. 3.1-3.4 in earlier editions)

Schedule project presentations

Case Study 3 discussion leader comments due today.

Case Study 3: Sutcliffe, A., de Bruijn, O., Thew, S. Buchan, I, Jarvis, P. McNaught, J., Procter, R. (2014). Developing visualization-based decision support tools for epidemiology. Information Visualization, 13:3(1), 3-17.

Rosenfeld, L. & Morville, P. (2006). Information  Architecture for the World Wide Web. O'Reilly. Ch. 10.7.2, Card sorting and Ch. 12.1 - 12.4, Design and Documentation
Beyer & Holtzblatt, Ch. 9, Creating one view of the customer. Read pp. 151-163. 
Beyer & Holtzblatt, Ch. 11, Work redesign. "Directed skimming": please read all figures, captions, and hints.

Beyer & Holtzblatt, Ch. 15, The User Environment Design.
Loiacono, E. (2004).  Cyberaccess: Web accessibility and corporate  America. Communications of the ACM, 47(12), 82-87.
Loiacono, E., Romano, N. & McCoy, S. (2009) The state of corporate website accessibility. Communications of the ACM, 52(9), 128-132.
Read about the Federal Government's Section 508. I recommend: the 508 Laws and summary of standards; Accessibility Tools; and FAQs.
Look at W3C's Web Accessibility Initiative, including  the Web Content Accessibility Guidelines Overview

Friedman, B. (1996). Value-sensitive design. interactions 3(6), 17-23.
Shilton, K. (2010). Technology development with an agenda: Interventions to emphasize values in design. Proceedings of the ASIS&T  2010 Annual Meeting.

Case Study 4: Guillemette, M., Fontaine, I., Caron, C. (2009). A hybrid tracking system of human resources: A case study in a Canadian university. Communications of the Association for Information Systems, 24(1), Article 15.